Frequently Asked Questions

• Where can I find locations for COVID-19 vaccines and testing?
• What is One Degree?
• How does One Degree compare to 211?
• How does your taxonomy compare to AIRS?
• Is One Degree private and secure?
• How does One Degree validate resources?

• How do I get housing help during COVID-19?
• I still have a question. How can I contact you?
• Why should I sign up for an account?
• How do I use Collections?
• Is One Degree free? (Yes!)
• How do I search on One Degree?
• How do I sign-up for a One Degree account?
• How do I save resources to view later? [My Plan]
• How do I reset my password?
• How do I update my email address?

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• How do I browse for resources on the new One Degree Dashboard?
• Why don’t I see the new Dashboard?
• What are “collections” and how can I create one?
• What client information do you store and who is it shared with?
• How do I share resources with my clients? [Referral Tool]
• What tools are available to me as a nonprofit or government professional?
• How do I connect my One Degree account to my organization?
• How do I set-up an account for my client?
• Can multiple people from the same organization make an account?
• Can I submit opportunities from organizations other than my own?

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• How do I add an organization to One Degree?
• How do I add all the resources in my area?
• How can I let you know that information is wrong or outdated?
• How do I edit a resource on One Degree?
• How do you decide what to publish on One Degree?
• Are resources updated regularly?
• Why aren't my changes appearing on One Degree right away?
• How do I add a service or program to One Degree?
• How do I request a resource be deleted on One Degree?
• How do I verify that a resource is accurate on One Degree?

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• What happens if I move to a different county? Do my benefits change?
• I'm having an issue with my application, what do I do?
• Do I have to complete the Common App in one sitting?
• What is the One Degree Common App and how do I fill it out?
• How do I contact Member Support for help with the Common App?
• What should I do if I don't have all the information I need to answer the questions on the Common App?
• What do I do if I have not been contacted about my Common App?
• What happens if my income or the number of people in my household changes?
• Is it safe to add my personal information and uploading my documents to the Common App?
• Is the Common App available in my area?

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• How do I get started with the One Degree app? (Signing up and Logging in)
• How do I search for resources on the One Degree app?
• How do I use filters to narrow my search in the app?
• How do I save resources on the app?
• How do I contact Member Support for help with the app?
• How do I find the One Degree app? (iPhone and Android)
• Do I need to create a One Degree account to use the app?
• Is To Do list on the app and My Plan on the website the same thing?
• Is the app free? (Yes!)
• Why do you want to send me notifications and know my location?

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• Get started developing for One Degree